Regret/Withdrawal

The deadline to withdraw from the product purchase is up to 7 (seven) calendar days, counting from the date of receipt.

The product must be sent without signs of use, accompanied by an invoice, manual, and all its accessories. The first exchange is free; in case of a new exchange, logistical charges will be borne by the customer.

Exchange

Cimo will exchange the product if it presents a manufacturing defect within 90 days, according to the Consumer Defense Code.

To activate the legal guarantee, please contact our service center:

WhatsApp 19 3807-3940

Email: falecom@cutelariacimo.com.br

Important: The warranty does not cover defects caused by misuse, modifications to its original characteristics, or significant product wear.

Logistic costs (shipping and reshipping) during the warranty period will be covered by Cimo.

Maintenance

If the product shows a defect after the legal warranty period (90 days), an evaluation will be necessary to check the possibility of maintenance and offer repair or replacement options for parts, as needed.

Logistic costs (shipping and reshipping) and maintenance will be borne by the customer.

Discontinued products

Cimo offers technical support for current products. If the product is older than 5 years and the production of the specific model has already ended, we do not offer exchanges or repairs.